Questions

Before you
sign up

You can take everything out at any time without asking us. If we ever close, that stays open for 90 days after we tell you.

No. What you upload is what you get back. The browser plays a smaller copy we make separately. The original is never touched.

Yes. There is no browse page, no feed, no search. Nothing you upload can be reached until you make a link yourself. When you do, people hear a stream, not the file.

No. We do not train anything on your audio. We do not sell it. We do not pass it to anyone who does. If that offer ever shows up with enough money to tempt us, the answer is still no.

No. Storing a song here does not change who owns it. A contract you signed still decides.

If ownership is disputed, that is between you and them. We hold the files. We act on a proper legal request, not on whoever emails first.

Uploads pause, nothing already stored is deleted, and everything stays playable. We email you at 85 percent so it never lands mid-upload.

Your data is stored in Europe, and every account is kept there wherever you live. We would tell you first if that were ever going to change.

Your files sit in storage that keeps its own redundant copies, on every plan. On Artist and Studio we also write a second copy to a different provider in Europe, within minutes of landing, so a single company failing never takes the only copy. The second copy is part of what the larger plans pay for.

No. This holds audio: your masters and every mix of them. Project files, stems and documents are not uploaded, and nothing in your folders is read beyond the audio.

Keep the session wherever you work. What belongs here is the bounce you would send somebody.

A desktop app that watches the folder you work in, so every bounce you save lands here without you doing anything. It only reads, and never renames, moves or deletes a file of yours.

It comes with a paid plan, for Windows and Linux. More about Ranger.

A single file can be up to 2 GB, which covers a long piece at 24 bit and 96 kHz. If your connection drops halfway, the upload carries on from where it stopped instead of starting again.

Yes. Every account starts free with 1 GB and no card, which is enough to put a few songs in and send a link.

It stays free as long as you want. When it runs out, uploads pause and nothing is deleted. Paid plans start at $4. We refund the first payment in full within 14 days, for any reason.

Because this is not a cloud drive. Google gives you 2 TB for about $10 and we give you 500 GB for $14, so per gigabyte we are six times the price.

Their space holds any file. This holds versions, keeps every one of them, lets nothing overwrite your work, and sends it out as private links. If you want one place for all your files, use them. This is for what happens to a song after the file lands.

Not answered here? Ask us directly, or read the policies.

We also keep two free guides that have nothing to do with signing up: how to name versions and what to do in the first hour after you lose files.